Frequently Asked Questions

General:

How does Ekka Life work?

Ekka Life is a subscription-based wellness box specifically designed to assist in creating new healthy habits that support mental, emotional and physical wellbeing. Our boxes help you build your big-picture self by giving you new rituals to replace old, self-sabotaging ones. By changing your habits you can actually change the neural pathways in your brain (the science of neuroplasticity) and retrain yourself to think, act, and even BE the person you’ve always wanted to be. Our holistic methodology combines mind, body and spirit integration with nourishing and inspiring items, superfoods and supplements, downloadable recipes, fitness routines, yoga/meditation/mindfulness and a supportive community.

Who is Ekka Life for?

Ekka Life is for anyone who wants to recover their joy, vibrancy, well-being and take their life to the next level. It is our philosophy that we are all in recovery from something; be it heartbreak, substance abuse, physical and/or mental illness, eating disorders or a tough life situation (to name a few).

What’s inside an Ekka Life’s box?

Each monthly box is designed by our in-house team of experts to support the recovery journey and to help create new rituals in life. You can expect 5 -7 full-size items of the highest quality. Each month you’ll get something for your skin, something that works on your internal body systems, something inspiring for your spirit, something that connects you to a community and something yummy that you can enjoy right away.

Each item in the box, when paired with the others, helps to create a new routine to replace old self-sabotaging ones and we’ll teach you how to add them into your life. No drastic changes here, just month by month, box by box, your new vibrant life appears before your very eyes.

How do you decide what goes into your boxes?

Our in-house team of experts, research and select the highest quality products and customize the wellness ritual so you don’t have to. We aim to delivery GMO, Organic and local products each month!

What makes Ekka different from other boxes?

We focus on the essentials and the unique combinations that they make together so that each month the whole of you is being taken care of. While a lot of other box companies send sample sizes of products that you may or may not need or want, and that doesn’t necessarily work in harmony with each other.

What does Ekka mean?

Ekka comes from Sanskrit word eka, literally meaning one. Our philosophy is that through community, diet, and lifestyle we can create one whole balanced life.

Does it say “Recovery” anywhere on the box?

No. We respect your privacy and use only words pertaining to “Rituals” and “Ekka” on the outside of the box.

Membership, Shipping, and Billing:

I just joined, when am I be billed?

Welcome to Ekka!

You will be charged immediately after checkout for the full term chosen (Monthly or Quarterly or Bi-annually). Your subscription is renewed on the interval chosen during check out.

When does my subscription renew??

Subscriptions renew based on their interval chosen during checkout, around the end of the month after the previous box has shipped.

Note, if you subscribed past the 17th of the month but were still able to receive that month’s box, you may receive two charges within a one-month period so that your account is up to date for the next month’s shipment. (For example, if you sign up January 25th and receive a late January box shipment, you will be charged sometime before February 18th so that you can also receive February’s box on time.) After this initial catch-up, you will be charged regularly once per month

How do you ship your boxes?

Ekka Life is shipped via United States Postal Service (USPS) 2-3 day Priority Mail. For international shipments, we use USPS First Class International Service.

How do I cancel my account?

(Cancellation Policy) If you are not completely satisfied with your Ekka Life’s subscription, you can cancel your membership and discontinue your monthly payments at any time. In order to cancel before you are re-billed for the next shipment, email support@ekkalife.com prior to the 28th of the month*.

An item was missing or damaged in my box.

Email: support@ekkalife.com We will respond back to most messages in under 24hrs! If you have missing items or the box is damaged, we’ll be happy to help you out!

How do I receive a refund?

If your membership has already renewed and you’d like to cancel an upcoming shipment, you must request cancellation by the 15th of the month to be eligible for a refund. Please note that you may be asked to confirm cancellation or to clarify your account details, so it is safest to email us as early as possible. Refunds are unavailable for boxes that have already shipped.

IF YOU DO NOT CANCEL PRIOR TO THE FIFTEENTH DAY OF A CALENDAR MONTH, YOU CANNOT BE REFUNDED FOR THAT MONTH’S SHIPMENT. WE DO NOT OFFER REFUNDS ON BOXES THAT HAVE ALREADY BEEN SHIPPED.

*Renewals occur around the 25th of each calendar month, in advance of your next shipment.

OTHER

I’m a blogger, can I review a box/I’d like to be an ambassador?

We love reviews and working together! If you are interested in reviewing Ekka Life or becoming an ambassador please fill out the contact form on our website and include all your social handles and traffic information etc.

How do I get a product featured in an Ekka Life box?

We are always on the lookout for new brands and products to include in our boxes. Please email us at support@ekkalife.com to be considered. We will get back to you as soon as possible!